Zurich Australia touts ‘experience-oriented’ architecture
Zurich Financial Services is looking towards analytics, mobile services, cloud computing and APIs in a bid to win customer loyalty through improved, personalised services. Speaking at an FST conference last week, Zurich enterprise architect Sid Sanyal described the challenge of winning and retaining customers to life insurance – a “discretionary buy”.
Life insurance market should welcome regulatory changes: PwC
The upcoming Australian Prudential Regulation Authority (APRA) standards for life insurance companies should be welcomed by the industry as an opportunity to embed better practices, according to PricewaterhouseCoopers partner Scott Fergusson.